Customer Service Representative (CSR)
Desoto, TX
FULL TIME
Hours / Week: 40
7:30am-4:30pm
$18.00 HOURLY
Hours / Week: 40
7:30am-4:30pm
$18.00 HOURLY
Alliance Personnel Agency - Dallas, TX is currently working with a client in their search to fill a 7:30am-4:30pm, Customer Service Representative (CSR) position in Desoto, TX. The pay rate is $18.00 HOURLY.
Job Description:
Review and release orders based on start ship dates reviewing new orders as they are received throughout the day, Review vendor routing guides to ensure that outbound shipments are compliant and devoid of chargeback issues. Plan pick waves by retailer to ensure proper pick rules are utilized. Review and maintain client email correspondence, responding to inquiries in a timely manner, acknowledging email receipt and researching open issues as needed; maintain positive customer relationships and enter manual orders for outbound & Inbound shipments to perform shipment tracking.
Responsibilities:
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education: No Requirements
Experience: 12 months
Physical:
- Manual Dexterity
- Must be able to be on their feet for long periods of time
- Ability to bend, squat, kneel, stoop, crouch, crawl, sit, stand, climb, and twist
- Ability to lift up to 50lbs
Skills:
- Logistics Experience
- Computer Literacy
- Rf Scanner
We strive to exceed your expectations by breaking barriers and changing the game. We focus on providing our clients with a diverse selection of qualified candidates by using cutting edge resources.
Industry: 48-49 [Transportation and Warehousing]SOC Code: 43-4051.00
Category: Customer Service Representatives
Post ID: DAL-2-12086754
Post Date: 2025-03-03
Post Expires: 2025-04-02
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